cbdlifeproducts Support Policy

About this Support Policy

This Support Policy describes what support you can expect from us in regards to cbdlifeproducts Service.

If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support our Products, sold on cbdlifeproducts.com. Our Support Service does not include assistance with use of the products. Your question might have been answered already on the internet so please check the internet for help and support.

If you spot error on the website, please submit a ticket at our Helpdesk.

What Our Support Service Does Not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third Party products and services..

We do not give general website or products shown on out site support.

Customization

We provide our Products as is. While we can help you to configure our products, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our suppliers Products look or function relative to how we make our Products available to you.

We will be offering labelled products in the name of cbdlifeproducts. These products will not be customised in any way apart from its labelling. This way we can offer best value to our customers for products that have been supplied by reputable suppliers that are trustworthy and offer reliable tested products. But we do not take responsibility or endorse Third Party solutions for customized Products.

Product Support Channels

We provide Support Services through our Helpdesk. We do not provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.

We will direct you to other sites for information but cannot guarantee their authenticity or reliability. We ask you to send us your login details as we need this information to assist you when purchasing products and to receive updates/newsletters.

Other support options

You may find relevant community forums to be a helpful source of tips and assistance from the broader community. We do not moderate these forums and we do not control discussions taking place, so we do not take responsibility for or necessarily endorse the content of these discussions. Be sensible. When in doubt, take independent steps to verify advice you receive through community forums before relying on it. Always seek medical advise from your doctor if you are unsure about any products.

General Information

Our general support hours are Monday to Friday, 10:00 to 17:00 (UK Standard Time). Although we strive to respond to all sales within 24 hours, our actual response times may vary and we may take longer to respond to more advanced or complicated sales queries.

If you would like to contact us regarding account-related issues or pre-sales questions, use our Contact Form. We will respond to you as soon as possible.

Incorporation by reference

This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:

·       Interpreting these Use Terms

·       Support Service

·       Passwords and Account Security

·       Your Privacy

·       Warranties

·       Liability

·       Documents and Notices

The provisions incorporated into this Support Policy from the Terms and conditions and our privacy policy must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.

The defined terms in the Supplementary Glossary in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms and Conditions and Privacy Policy.

Supplementary Glossary

·        “Support Policy” means this support policy, as amended from time to time;